If you need to contact us about an issue with your PVRE device or PVRE USB C chargers please complete and submit the following form and our care team will be back in contact to help resolve the issue.
It is important that you give us as much information as possible to help us quickly and effectively resolve your issue and keep you smoke free. In some instances, you may be asked to return the device or accessory to us for evaluation. We will pay the postage cost to return the product where required. Please email us at contact@gopvre.com for information on how to obtain a return label.
If we determine that the product is faulty and covered by our warranty, then we will endeavour to repair, or where beyond repair, replace the product free of charge within 48 hours of notifying you of the same. Replacement or repaired products will only be covered under this warranty for the remaining unexpired period of the original product warranty.
This warranty is given by Supreme Imports t/a Cuts Ice Limited, a company registered in England and Wales (company registration number 05292196) whose registered office address is 4 Beacon Road, Ashburton Road West, Trafford Park, Manchester, M17 1AF.
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Supporting people on their personal journey to quit tobacco and stay smoke free.
4 Beacon Road,
Ashburton Road West,
Trafford Park,
Manchester, M17 1AF
IMPORTANT: Only to be used in electronic cigarettes and vape devices. We are not a pharmaceutical company and we do not produce medical products. Neither electronic cigarettes, nor vape devices or fluids used in them, have been medically evaluated as pharmaceutical products. They are not a cessation product or form of nicotine replacement therapy (NRT), they are a smoke free alternative to smoking traditional tobacco products. PVRE products are not suitable for persons under the age of 18 years. E-liquid may contain nicotine, which is an addictive drug. If unsure, please consult your doctor. Do not use if you are allergic to any of the ingredients in the liquid.
Copyright © 2021 Supreme Imports t/a Cuts Ice Limited, UK Registered Company No : 05292196 VAT number: GB927173808
IMPORTANT: Only to be used in electronic cigarettes and vape devices. We are not a pharmaceutical company and we do not produce medical products. Neither electronic cigarettes, nor vape devices or fluids used in them, have been medically evaluated as pharmaceutical products. They are not a cessation product or form of nicotine replacement therapy (NRT), they are a smoke free alternative to smoking traditional tobacco products. Cuts Ice products are not suitable for persons under the age of 18 years. E-liquid may contain nicotine, which is an addictive drug. If unsure, please consult your doctor. Do not use if you are allergic to any of the ingredients in the liquid.
Copyright © 2021 PVRE, UK Registered Company No : 07512911 VAT number: GB251926501
IMPORTANT: Only to be used in electronic cigarettes and vape devices. We are not a pharmaceutical company and we do not produce medical products. Neither electronic cigarettes, nor vape devices or fluids used in them, have been medically evaluated as pharmaceutical products. They are not a cessation product or form of nicotine replacement therapy (NRT), they are a smoke free alternative to smoking traditional tobacco products. Cuts Ice products are not suitable for persons under the age of 18 years. E-liquid may contain nicotine, which is an addictive drug. If unsure, please consult your doctor. Do not use if you are allergic to any of the ingredients in the liquid.
Copyright © 2021 PVRE, UK Registered Company No : 07512911 VAT number: GB251926501