Delivery Information

Royal Mail Delay

Due to the ongoing Covid-19 situation, deliveries may take a little longer than normal. The safety of our teams is our priority and we are taking all precautions to protect our staff and customers.

Please allow Royal Mail extra time to deliver your order, for domestic deliveries please allow up to 5 working days for delivery. There are currently delays for international deliveries please allow extra time for your delivery. We appreciate your patience and apologise for the delay.

UK DELIVERY

UK orders are sent via Royal Mail. Delivery dates will be set out in your dispatch confirmation, the usual delivery time is 2-3 working days. Although we use all reasonable means to ensure your order is delivered within the specified time frames, during busy periods and promotional period deliveries may take longer.

For all orders under £20 there is a £1.99 delivery charge

All orders over £20 have free shipping. 

Our order cut-off point for most of our services is 1 pm GMT, Monday to Friday. Orders placed over weekends and bank holidays will not be dispatched until the next working day. You may, however, receive an email saying that your items have been shipped outside of these times, this does not mean it has been collected by the courier but that your order is awaiting collection by the courier.

Please ensure that your delivery details are correct, we will not replace or re-send orders at our expense if the incorrect address details have been supplied by the customer. Postage may be upgraded at PVRE’s discretion. Your email address or telephone number may be provided to the courier for tracking purposes and to notify you of delivery time.

If your order has not arrived within 7 working days (UK orders) 14 working days (international orders) please contact a member of the PVRE team via email or telephone quoting your order number.

If you require any further information regarding deliveries, please e-mail the PVRE customer service team through our Contact Us page.

International Deliveries

International orders are sent via Royal Mail’s international service. Delivery dates will be set out in your dispatch confirmation, the delivery time for international orders is usually up to 10 working days, however, delivery times may take up to 1 month according to local customs policies. Although we use all reasonable means to ensure your order is delivered within the specified time frames, during busy or promotional periods deliveries may take longer.

There may be restrictions on some products for certain international countries, if we are unable to deliver part of your order, we will inform you and offer an exchange or a refund. International orders may be subject to import duties and taxes which will be applied once the order reaches its destination country. The customer will be responsible for payment of import duties and taxes if you have any queries, we advise contacting your local customs office. International deliveries may also be subject to being opened and inspected by customs authorities.

Returns

If you want to return any of our products please email contact@gopvre.com. We must be contacted within 14 days of you receiving the goods, then you have an additional 14 days to return the goods to us.

If you change your mind about your purchase, you can return it to us for a refund or an exchange. Items must be sealed and in a resalable condition. We suggest that you send any product you wish to return via recorded delivery and use packaging that is suitable as we will not accept responsibility for lost or damaged goods.

Refunds will be made to the payment card/papal used at purchase and will be processed within a maximum of 30 days.

For more information, visit our returns policy

Defective of damaged goods

For defective or damaged goods, please get in touch with our Customer Service team before disposing of any products, as we may require batch numbers, photographic evidence of any damage or request that the item is returned to us.

Refunds will be made to the account used at the point of purchase and will be processed within a maximum of 30 days.

Please see Terms & Conditions for more details

Which carrier service do we use?

We send all orders via Royal Mail.

When will I receive my order?

UK orders will arrive in 2-3 working days, whilst international orders take 7-10 working days. Please note, that during promotional periods and during Christmas, orders may take a little longer.

What are the internationals taxes, duties, etc. that I must pay?

This will vary depending on the country. Please refer to your location’s rules for taxes and duties for international shipments.

How do I make changes to an order I’ve already placed?

If you wish to make a change to an order please let us know as soon as possible, if the order has already been dispatched, we are unable to change the order. Get in touch here.

What countries are you unable to deliver to?

Due to regulations we can not ship to any of the following countries.

Afghanistan
Aland Islands
Algeria
Andorra
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Aruba
Austria
Bahamas
Bangladesh
Barbados
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Botswana
Bouvet Island
Brazil
British Indian Ocean territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Cape Verde
Cayman Islands
Central African Republic
Chad
China
Christmas Island
Cocos (Keeling) Island
Comoros
Congo – Brazzaville
Congo- Kinshasa
Cook Islands
Costa Rica
Cote d’Ivoire
Cuba
Cyprus
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Ghana
Greece
Grenada
Guadeloupe
Guatemala
Guinea
Guinea Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Honduras
Hong Kong SAR China
Hungary
India
Indonesia
Iran
Iraq
Italy
Jamaica
Jordan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Lithuania
Luxembourg
Macau SAR China
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Marshall Islands
Martinique
Mauritania
Mayotte
Mexico
Micronesia
Moldova
Mongolia
Montserrat
Morocco
Mozambique
Myanmar (Burma)
Namibia
Nauru
Nepal
Netherlands Antilles
New Caledonia
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
North Korea
Oman
Pakistan
Palau
Palestinian Territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Qatar
Reunion
Romania
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Seychelles
Sierra Leone
Singapore
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
South Korea
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Swaziland
Syria
Tajikistan
Tanzania
Thailand
Timor Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
U.S Minor Outlaying Islands
Uganda
United Arab Emirates
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe